📦 Orders & Returns

🛒 Placing an Order

Ordering is secure and straightforward. By placing an order, you make an offer to purchase a product, subject to confirmation by Shenzhen iWheels Technology Co. Ltd.

• 👤 Customers must be 18+ (or with guardian consent).
• 🔎 All orders undergo verification and approval.
• 🚫 Fraudulent, incorrect, or unavailable orders may be declined.

📧 Order Confirmation

Once payment is received, an automated receipt will be issued. A separate Order Confirmation Email follows when your purchase has been processed and approved.

🚚 Shipping & Delivery

We ship globally with trusted carriers. Delivery times vary by location and product availability.

• 📦 Orders are dispatched within 2–5 business days.
• 🌍 International delivery subject to customs clearance.
• ✉️ Tracking details provided once the order is shipped.

♻️ Returns & Refunds

If you're not satisfied with your purchase, you may request a return or refund in line with our return guidelines:

• ✅ Returns accepted within 14 days of delivery.
• 📦 Items must be unused and in original packaging.
• 💳 Refunds issued to original payment method after inspection.